TERMS OF SERVICE
Last Updated: October 4, 2026
1. ACCEPTANCE OF TERMS
These Terms of Service ("Terms") form a binding agreement between you and LDNAIVA, powered by Lucids Dream Network ("LDNAIVA," "we," "us," or "our"), governing your use of ldnaiva.one, the Client Portal, the Digital Nomad Portal, the Admin Command Center, and all related services (collectively, the "Services"). By accessing or using the Services, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old, or the age of majority in your jurisdiction, to enter contracts through the Services.
2. DESCRIPTION OF SERVICES
LDNAIVA is a digital agency and virtual-workforce platform. Services include virtual assistant and call-center staffing tiers, custom software, website and app development, EPK (electronic press kit) builds, startup launch packages, affiliate marketing engines, social media management, workflow and live-chat support, the two-way client/digital-nomad marketplace with native messaging and voice/video, the Lucidus Cypheress AI assistant, and related consulting and creative services.
3. ELIGIBILITY & ACCOUNT REGISTRATION
Client registration requires your full name, date of birth, business/agency name, email, phone, business type/niche, and a password. Digital nomad registration requires first and last name, email, password, skills, location, availability, and bio/portfolio. Agency/employee signup requires name, email, password, business, and role (Owner, Manager, Agent, Support). You agree to provide accurate information, keep credentials confidential, and accept responsibility for activity under your account. One account per person or business entity unless we approve otherwise.
4. MANDATORY STRATEGIC CONSULTATION
Every partnership begins with a mandatory 1-hour strategic consultation priced at $567.67. All other prices, tiers, estimates, and scopes published on the site are baseline guides and may vary based on your unique needs, complexity, and custom scope as defined during consultation. No project work, staffing placement, or build begins until the consultation is completed and a written scope is agreed.
5. PRICING, FEES & PAYMENT TERMS
Current baseline pricing (all figures ending in .67, subject to consultation) includes virtual assistant tiers from $1,219.67/mo, call-center startup packages, development packages from $2,467.67, EPK builds from $767.67, the Startup Launchpad at $3,467.67, affiliate engines at $1,967.67 setup plus $499.67/mo, social media management at $1,467.67/mo, and workflow/live-chat support at $1,967.67/mo. Fees are due as invoiced. Recurring services bill monthly in advance; project work follows the milestone schedule in your agreement. Payments are processed by third-party processors; you authorize us and our processors to charge your chosen payment method. Late payments may incur a 1.5% monthly charge (or the maximum allowed by law) and may pause service.
6. REFUNDS & CANCELLATION POLICY
The $567.67 consultation fee is non-refundable once the session is delivered, but may be rescheduled once with at least 24 hours' notice. Setup and match fees are non-refundable once placement work or onboarding begins. Monthly services may be cancelled with 30 days' written notice to support@ldnaiva.one; no prorated refunds are issued for partial months. Project-based builds follow the refund terms in your signed scope: deposits are generally non-refundable after design or development work has started. Nothing in this section limits rights granted by applicable consumer-protection law.
7. CLIENT RESPONSIBILITIES & ACCEPTABLE USE
You agree to provide timely content, feedback, credentials, and decisions needed for delivery; delays on your side may extend timelines without liability to us. You will use the Services lawfully and will not upload unlawful, infringing, or harmful content; attempt to breach security; misuse the AI assistant, live chat, or marketplace messaging; or misrepresent your identity, business, or reviews.
8. INTELLECTUAL PROPERTY RIGHTS
The LDNAIVA name, logo, site design, copy, software, and the Lucidus Cypheress AI are owned by LDNAIVA/Lucids Dream Network and protected by intellectual-property laws. Upon full payment, clients receive the ownership or license rights expressly stated in their project scope for deliverables created for them; our underlying tools, templates, frameworks, and know-how remain ours. You grant us a limited license to use your trademarks, content, and feedback solely to deliver the Services, and to display your project and truthful review in our galleries unless you opt out in writing.
9. REVIEWS, TESTIMONIALS & USER-SUBMITTED CONTENT
We publish only authentic reviews. By submitting a review, photos, or other content, you confirm it is truthful and based on your genuine experience, and you grant us a worldwide license to display, reproduce, and moderate it across the Services. You may choose whether your email is shown publicly. Administrators may hide, reply to, or remove reviews that violate these Terms. Submitting a review on our site does not automatically publish it to Google or any third-party platform; any cross-posting uses clearly labeled options that open the official third-party page for you to complete yourself.
10. PROHIBITED CONDUCT
You may not: (a) violate any law; (b) infringe intellectual-property or privacy rights; (c) submit false reviews or impersonate any person; (d) harass, threaten, or spam other users; (e) introduce malware or attempt unauthorized access; (f) scrape or bulk-collect user data; (g) interfere with the marketplace, messaging, or AI systems; or (h) use the Services for any unlawful employment, immigration, or financial scheme. Violations may result in suspension or termination under Section 15.
11. THIRD-PARTY SERVICES, PROCESSORS & LINKS
The Services integrate or link to third parties, including payment processors, email/SMTP delivery (mail.ldnaiva.one), hosting infrastructure, social platforms, and ldnaiva.com. We are not responsible for third-party content, policies, or availability. Your dealings with third parties, including payment processing and Google review cross-posting, are governed by their terms. Payment disclosures: card data is handled by our PCI-compliant processors; we do not store full card numbers on our servers.
12. DISCLAIMER OF WARRANTIES
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI-GENERATED RESPONSES WILL BE ACCURATE OR COMPLETE, OR THAT ANY PARTICULAR BUSINESS RESULT WILL FOLLOW FROM OUR SERVICES.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LDNAIVA AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR $567.67 IF NO AMOUNTS WERE PAID. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LDNAIVA, Lucids Dream Network, and their owners, employees, and contractors from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, your violation of these Terms, or your violation of any law or third-party right.
15. TERM & TERMINATION
These Terms remain in effect while you use the Services. We may suspend or terminate your access immediately, without prior notice, for violation of these Terms, non-payment, fraud, or security risk. Monthly services end per Section 6. Upon termination, your right to use the Services ceases; provisions that by nature should survive (including Sections 6, 8, 12, 13, 14, and 16) remain in effect. You may close your account at any time by contacting support@ldnaiva.one.
16. DISPUTE RESOLUTION, BINDING ARBITRATION & CLASS ACTION WAIVER
Informal resolution first: before filing any claim, you agree to contact support@ldnaiva.one and attempt good-faith resolution for 30 days. Binding arbitration: any dispute not resolved informally will be settled by binding arbitration administered under the commercial arbitration rules of a recognized arbitration provider, conducted in English, with the seat in the state of our principal place of business, unless applicable law requires otherwise. Class action waiver: you and LDNAIVA agree that disputes will be resolved only on an individual basis — you waive any right to participate in a class, collective, or representative action or arbitration. If this waiver is found unenforceable, the affected dispute will proceed in court, not arbitration. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@ldnaiva.one with the subject "Arbitration Opt-Out."
17. GOVERNING LAW, CHANGES TO THESE TERMS & CONTACT
These Terms are governed by the laws of the state of our principal place of business, without regard to conflict-of-law principles, and subject to Section 16. We may update these Terms as the Services evolve; material changes will be announced on the site or by email, and continued use after the effective date constitutes acceptance. Questions about these Terms: support@ldnaiva.one.